Home FAQ

How do I get started?

To get started, visit www.gramoresms.com and click on create account. Fill in your details and submit. Registration is FREE!

I have registered, what next?

A welcome email has been sent to the email address you provided when registering. Login to your email account and activate your GRAMORESMS account. Contact us if you need support.

How much is SMS credits?

Please check our SMS PRICING page for more details on this.

How do I buy Credits?

You can choose to pay via ATM transfer, online transfer, cash deposit to our bank account, online payment. If payment is made online, you will be credited automatically with the equivalent credit of the amount purchased. Manual payment will take a maximum of 30 minutes to be credited. You can also pay at our office. Check our Contact page for our office address.

Can I buy much SMS for keep? Do your SMS credits expire?

Purchased credits from GramoreSMS has a lifetime validity. You can use your credit anytime you like.

How do I send bulk SMS?

To send SMS, simply enter your username and password, then log in. Once you are logged in, click on compose and you will get to where you can set your SENDER ID, enter the recipient(s) numbers and then the message you want to send. Click on SEND once you are done.

How long does it take to deliver a text message?

Your messages are delivered almost immediatelly after sending. However, during busy or peak periods, there could be slight delays. Also, additional delays may be experienced if recipient's phone is out of coverage areas or switched off. When this happens a carrier will attempt to deliver your message within 72 hours

Why didn't some of my contacts receive the message that I sent to them?

Many reasons may be responsible for non delivery. Some of the reasons include but are not limited to: memory full, out of network coverage area, and if the phone number was typed incorrectly.

Why was i charged for text messages that my recipients do not receive?

Every time our system sends a text message for you, we are charged by our SMS gateway service provider. We do not issue refund except if our provider does.

How long does it take to get started?

Once you register, you will be texting in less than five minutes. You will receive 5 FREE SMS credit upon registration to try our platform.

How do I upload my contacts?

You may choose to upload your contacts in three different formats: As an excel file,CSV file, or as a text file. Please note that MS Word files are not allowed.